Sorry, but there are no more tags available to filter with.
-
Cross post for awareness here... Derek Shanks from BSkyB has query related to Assurance best practices for Managing Customer Experience, including if others have practice in applying eTOM to this job. Please consider his question and reply in the MCE group here... http://www.tmforum.org/community/groups...
-
The Managing Customer Experience (MCE, previously E2E SQM or End-to-End Service Quality Management) team has produced some deliverables that provide a model and metrics for this area, including TR148, TR149, and TR152. The are high level in terms of process relationships (see TR152) and more work is...