| | Business Process Framework (eTOM)
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Hello community - In the Business Process Framework, till now we have process elements provided and decomposed to a certain level. This is still work in progress. We also have a few sample flows provided in GB921-F. Is there interest in the community to add more process flows to this document - with... -
Hi, With Team Action Week in Baltimore almost upon us, a major focus there for the Business Process Framework/eTOM will be refinement of the Level 4 process elements that are being developed, and their application in process flows that explore priority areas of business activity for members. One very... -
I have submitted a contribution to the team proposing some key drivers to eTOM End to End process flow design. It is important to highlight that those guidelines do not cover all eTOM process, but those in the Operations area whose some dependencies and policies are not obvious. As discussed in a eTOM... -
Hi, I am currently working on a "Customer Billing Disputes" Level 4 eTOM process and as a part of the investigation done by a Billing Speciallist, sometimes there needs to be some reference done to the original customer contractual terms and conditions. For this above mentioned step in the process, I... -
I have looked at GB-921 E and there are some flows are not comply with the eTOM best practices. There are many flows from process type “Issue xxx” that trigger directly other process of the same type in other lower layers. The correct should be trigger the process type “Track &... -
I have been reviewing and utilizing the end-to-end process flows listed in document GB921 Addendum E and was hoping to identify any further documentation, discussions or working groups that would provide further detail on the data domains and entities typically found in the Customer Subscription, Service... -
In the Addendum E: End-to-End Business Flows documents each process flow has a set of task. Are these tasks represented in an xml file that can be improted into a EA model?
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