Business Process Framework (eTOM)

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  • Difference between fixed line and fixed telephony

    Hi, Dear: ¿What is the difference between fixed line and fixed telephony and what is the difference between movil line and movil telephony?
    by Viviana Caicedo Chamorro on 01-23-2012
  • Casewise CM Demo Slides

    Hi, For those who joined today's webinar by Deena Freed of Casewise (who is Model Manager for the Business Process Framework and other Frameworx models), I have placed her slldes in our project workspace at: Documents > Root Folder > eTOM Team > Process Tools, BPMN, etc The link is: http://collab...
    by Mike Kelly on 01-17-2012
  • Manage Fallout or Fallout Management - Is it covered, if yes where?

    Hi Everyone, I am not sure, but I think Manage Fallout or Fallout Management, as a process element is not covered by the current version of eTOM. I feel that this process is important enough to exist in the eTOM as a seperate process element. I have tried to the explain the process here in brief. Please...
    by Arjun Nehra on 01-16-2012
  • Role and distribution the task of the employes

    Hi, Dear: I have a question. ¿What is the e -TOM process that defined the role and distribution the tasks of the employes on the enterprise?
    by Viviana Caicedo Chamorro on 01-12-2012
  • What is the procedure for adding a new L3 or L4 process in eTOM or BPF?

    Hello Fellow Group Members, I am new to this forum. I am currently working for Wipro Technologies in their Global Communications Service Providers (GCSP) business unit as a Business Analyst. Recently I was creating a Level 2 and a Level 3 O2A (Order-to-Activate) process flows for a telecom service provider...
    by Arjun Nehra on 01-11-2012
  • Telco Merger, Acquisition and eTOM

    Dear All, In rapid changing world, mergers and acquisitions are part of telecom world. Apart of commercial terms, merger of two telcos, pose significant challenges in term of re-engineering of end to end processes, Tools consolidation, Workforce management etc. Does eTOM framework has any specific process...
    by vadan Mehta on 01-03-2012
  • Implementing the eTOM - Shake, Rattle, And Roll

    Howdy, all...you may be interested in a blog I just posted about some recent experiences implementing the Business Process Framework (eTOM) with members. http://www.tmforum.org/community/blogs/tmforum_training/archive/2011/10/20/implementing-the-etom-shake-rattle-and-roll.aspx
    by John Reilly on 10-20-2011
  • Business Process Framework, L4 Extended Description further Categorisation Definitions

    TM Forum is working to continue the efforts in building out the extended descriptions for eTOM L4's. As part of this effor the extended descriptions will be further categorised in to the following four categories. Below are the definitions for these new categories, which have been provided by Mike...
    by Joann O'Brien on 08-30-2011
  • Priorities for Level 4 Process in eTOM

    It is intended that we can now move ahead to populate Level 4 process elements across the Business Process Framework (eTOM) with some committed effort that is anticipated from Members. The intent is to break down existing Level 3s to develop candidate Level 4s, and then publish these for review and comment...
    by Mike Kelly on 03-11-2010
  • Crossing Points

    The recent Management World in Orlando has been a big focus of attention for us over the last few weeks. It's a chance for all within TM Forum to see what's new and what's being talked about, and also to meet face-to-face. For the Collaboration Program, and the Business Process Framework...
    by Mike Kelly on 12-17-2009
  • What's the Process?

    Hi, Just to vary the tone in these blog postings, here’s a bit of practical information on how to get at all the material that's available around the Business Process Framework, or eTOM if you're on friendly terms! Traditionally, we posted the Framework and all the supporting materials as PDF...
    by Mike Kelly on 10-16-2009
  • Processes vs Flows?

    I'm struck that as the world changes, and as this eTOM Business Process Framework grows in use, that one of the design ideas that lay behind it may need also to change. Originally, the focus of the companies that developed eTOM within TM Forum was to get a common view on the process elements - i...
    by Mike Kelly on 09-24-2009
  • Getting the Big Picture

    TM Forum – and that means all of you out there - has been working on business processes, together with a lot of other topics, for a long time now. If you look back over the history, you can see how the Business Process Framework, eTOM, has matured as a powerful representation of an enterprise from...
    by Mike Kelly on 07-26-2009
  • Business Process Framework - next phase of work

    The Business Process Framework (eTOM) project is about to eneter the next phase of development. The following describes the areas that are currently being considered for this work. (This Wiki will be updated as the charter is finalized). If you have a view of what the priorities should be then please...
    by Ian Best on 02-24-2009
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