| | Business Process Framework (eTOM)
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Hi , I would like to get some clarity around Trouble ticket to Solution Process Flow with respect to the Supporting statement and the process flow diagram provided. The Statement mentions - 'This process is either triggered internally through a Service or Resource alarm or externally through a trouble... -
Hi TMForum members, Today I have a question I could not solve I am offering a DSL plan for my customers. I will give them an Antivirus License with this plan (only for new suscribers). Where this fit on the eTOM or SID definitions?. As product, service or resource? If more information is needed, please... -
Hello, I'm looking for some clarification about eTOM level 4 processes content. I would need a strict definition of the content of each eTOM level possibly down to the theoretical Level 5 to understand which is the content in scope of each level and then drive correctly the process decomposition with... -
Hi, Dear: ¿What is the difference between fixed line and fixed telephony and what is the difference between movil line and movil telephony? -
Hello all, I noted the following discrepancy in eTOM process definitions and descriptions in the SM&O layer. According to the current BPF 11.5 GB921D, there is L3 process Support Service & Specific Instance Rating (within L2 SM&O Support & Readiness) with the purpose to maintain/administer... -
Hi, For those who joined today's webinar by Deena Freed of Casewise (who is Model Manager for the Business Process Framework and other Frameworx models), I have placed her slldes in our project workspace at: Documents > Root Folder > eTOM Team > Process Tools, BPMN, etc The link is: http://collab... -
Hi Everyone, I am not sure, but I think Manage Fallout or Fallout Management, as a process element is not covered by the current version of eTOM. I feel that this process is important enough to exist in the eTOM as a seperate process element. I have tried to the explain the process here in brief. Please... -
<o:p> This document is about establishing synergy between TOGAF and TMF’s eTOM. About TOGAF The Open Group Architecture Framework ( TOGAF® ) is a framework for enterprise architecture which provides a comprehensive approach for designing, planning, implementation, and governance of an... -
Today eTOM is the most widely used and accepted standard for business processes in the telecommunications industry. The eTOM Business Process Framework serves as the blueprint for process direction and the starting point for business process re-engineering. In order to align the business process-flows... -
TM Forum is working to continue the efforts in building out the extended descriptions for eTOM L4's. As part of this effor the extended descriptions will be further categorised in to the following four categories. Below are the definitions for these new categories, which have been provided by Mike... -
As part of the continued expansion of the eTOM L4 extended descriptions, there is a need to further categorise the extended description into 4 new categories. The definitions for these categories can be found below and was provided by Mike Kelly. For support of eTOM conformance assessment, and other... -
eTOM as ITU-T Standard for Beginners The Business Process Framework (eTOM) has been absorbed into a formal ITU-T Recommendation M.3050 and has been published by the ITU-T as an international standard. This article is to focus on integration of eTOM into ITU-T TMN framework. What is TMN & FCAPS ?... -
It is intended that we can now move ahead to populate Level 4 process elements across the Business Process Framework (eTOM) with some committed effort that is anticipated from Members. The intent is to break down existing Level 3s to develop candidate Level 4s, and then publish these for review and comment... -
The recent Management World in Orlando has been a big focus of attention for us over the last few weeks. It's a chance for all within TM Forum to see what's new and what's being talked about, and also to meet face-to-face. For the Collaboration Program, and the Business Process Framework... -
Hi, Just to vary the tone in these blog postings, here’s a bit of practical information on how to get at all the material that's available around the Business Process Framework, or eTOM if you're on friendly terms! Traditionally, we posted the Framework and all the supporting materials as PDF... -
I'm struck that as the world changes, and as this eTOM Business Process Framework grows in use, that one of the design ideas that lay behind it may need also to change. Originally, the focus of the companies that developed eTOM within TM Forum was to get a common view on the process elements - i... -
TM Forum – and that means all of you out there - has been working on business processes, together with a lot of other topics, for a long time now. If you look back over the history, you can see how the Business Process Framework, eTOM, has matured as a powerful representation of an enterprise from... -
The Business Process Framework (eTOM) project is about to eneter the next phase of development. The following describes the areas that are currently being considered for this work. (This Wiki will be updated as the charter is finalized). If you have a view of what the priorities should be then please...
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