Duncan Singleterry
Head of Benchmarking
& Customer Measurement
BT Group plc

Session Time: 09.15 - 09.35
Session: Benchmarking in BT: Benefits, Opportunities & Challenges

Duncan has worked in BT for over 18 years and has extensive experience of customer satisfaction and Quality of Service measurement.
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London Marriott Hotel Marble Arch, 134 George Street, London
November 27th, 2007

The Business Process Benchmarking Summit is the first in a new series of topic specific events and will be led by industry experts and senior level Service Providers from Europe. The summit will provide you with the information you need to:

• Make better IT investment decisions
• Understand how to benchmark your performance against your peers
• Prioritize areas for short-term and long-term improvement
• Learn how to manage business processes better and much, much more

The Full Conference Agenda is Now Live!
View the Programme & Full List of Speakers and Panellists

Lodging information

Sponsorship Opportunities Downloadable PDF

Why not generate awareness and create valuable relationships for your company by sponsoring an activity?
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Please contact Apostolos Kallis   to become a sponsor today.

The GBA  is part of the TM Forum and provides the forum for business focused discussion, education, thought leadership and benchmarking services for BSS professionals, worldwide.