This document is a portion of the French translated version of the Enhanced Telecom Operations Map® (eTOM), The Business Process Framework for The Information and Communications Services Industry. It serves as the blueprint for process direction and the starting point for development and integration of Business and Operations Support Systems (BSS and OSS respectively) and helps to drive TM Forum members work to develop NGOSS solutions. For service providers, it provides a neutral reference point as they consider internal process reengineering needs, partnerships, alliances, and general working agreements with other providers. For suppliers, the eTOM Framework outlines potential boundaries of software components, and the required functions, inputs, and outputs that must be supported by products.
This Addendum (Addendum D) describes the Service Provider enterprise processes and sub-processes in a form that is top down, customer-centric, and end-to-e...