Voice over IP (VoIP) services are seen as a significant opportunity for Service Providers to offer value for money services to Enterprises, through the ability to make cost savings and to provide value added services within the network. However, take-up is potentially limited by the perceived risk of poor quality of the services. By providing best practices for monitoring of quality, this Application Note will enable Service Providers to offer high quality VoIP services and to use customer oriented metrics to enable SLA agreements between Service Providers and Customers to be managed.

For end-users, quality can be measured in terms of a number of factors, including the Speech Quality of the call, the Connectivity Quality of the call connection process, as well as traditional factors such as Availability of the service, Security, etc. This Application Note presents Best practice for the Speech Qua...