There are major changes from 2.1 to release 3.0. In most of the sections the Level 1 applications have been unpacked and in many cases new Level 1 groupings have been defined. Following are at a high level the changes from 2.1:
Market/Sales Domain: Introduction of new Level 1’s like Mass market Management, Sales Portal and unpacking of all Level 1’s into Level 2
Customer Management: This section has undergone a major revision and new concepts like CSR toolbox have been introduced. In addition the Billing and Fulfillment sections have been organized and Level 2 and 3 introduced.
Service Management: The fulfillment domain has ...