NGOSS Overview

Enabling Business Process Automation

Shared Information Data ModelCompliance TestsContract Interface

NGOSS Framework

  • NGOSS is the TeleManagement Forum initiative to drive efficiency in and cost out of the operation of telecom networks. NGOSS enables service providers to change the way they think about their business and operations.
  • NGOSS is a comprehensive, integrated framework for developing, procuring and deploying operational and business support systems and software. It is available as a toolkit of industry-agreed specifications and guidelines that cover key business and technical areas
  • Through an integrated system of business and technical elements, NGOSS allows OSS/BSS systems to become interoperable like never before.
  • NGOSS positions Service Providers with a repeatable process for automation of complex operational tasks and positions vendors with the most effective open interfaces in the industry today.

NGOSS is a comprehensive, integrated framework for developing, procuring and deploying operational and business support systems and software.  It is available as a toolkit of industry-agreed specifications and guidelines that cover key business and technical areas including:

  • Business Process Automation delivered in the enhanced Telecom Operations Map (eTOM™)
  • Systems Analysis & Design delivered in the Shared Information/Data Model (SID)
  • Solution Design & Integration delivered in the Contract Interface and Technology Neutral Architecture (TNA)
  • Conformance Testing delivered in the NGOSS Compliance Tests
  • Procurement & Implementation delivered in ROI Model, RFI Template, and Implementation Guide documents

This approach enables all players in the OSS/BSS supply chain to use the elements appropriate for their business but with the confidence that they all fit together with a reduced level of “integration tax.” 

NGOSS-based solutions use mainstream IT concepts and technologies to deliver a more productive development environment and efficient management infrastructure.  NGOSS is prescriptive for only those few ‘cardinal points’ where interoperability is key while enabling ease of customization across a wide range of functionality.  This allows NGOSS-based systems to be tailored to provide a competitive advantage while also working with legacy systems.

NGOSS Overview


NGOSS is the industry’s only true standard for development and deployment of easy to integrate, flexible, easy to manage OSS/BSS components. NGOSS defines for Service Providers and their suppliers a comprehensive, integrated framework for developing, procuring and deploying operational and business support systems and software. NGOSS is provided as a set of documents that make up a toolkit of industry-agreed specifications and guidelines that cover key business and technical areas, and a defined methodology for use of the tools. NGOSS uses a “Lifecycle” approach to development of management systems, based on clear definition of business processes, specification and architecting software and systems to automate those processes, and compliance of those systems against NGOSS test criteria.

Click here for full overview of NGOSS and Data Sheet download
NGOSS Value Proposition
NGOSS delivers tangible value to the service provider supply chain through enabling business process automation and nimble operations, reducing costs and improving customer service.
NGOSS Components
The elements of NGOSS fit together to provide an end-to-end system for OSS/BSS development, integration and operations. The elements of NGOSS may be used as an end to end system to undertake large scale development and integration projects, or may be used separately to solve specific problems.
Who Needs NGOSS?
Across the telecommunications supply chain, OSS/BSS has solved many problems, but is presenting many challenges looking ahead to the future. Each of the major players in the supply chain is seeking a new approach to OSS, and in each case, there are compelling reasons to do so.
NGOSS Applications
NGOSS may be used as an integrated system end-to-end or as components to solve particular problems. NGOSS can be applied throughout telecom organizations by operations staff, software developers and system integrators.
NGOSS FAQ and Datasheet
Frequently Asked Questions about NGOSS and a thumbnail view Datasheet available for download.