The Business Process Framework (eTOM) is at the heart of NGOSS. It provides the only standardized way within the telecoms industry to capture business processes. The adoption of the framework continues to increase within the telecommunications industry. As a result, there is a need to provide advanced training in how the framework can be extended/modified for use by an organization and in its practical use. The Information Framework (SID) Modeller's Workshop offers attendees theory and practice on the use of the framework.