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New technologies, new competition, new business models, and new services force service providers to find altogether new ways to retain and gain market share and be profitable-often ways that may not have been even considered before.
At the center of this change, Integrated Service Management (ISM) is more and more seen as a way to differentiate, or to achieve desired business goals, such as faster time to market for increased revenue. ISM can aid service providers in providing high-quality service and focusing on profitable subscribers.
HP ISM is an end-to-end solution (hardware, software, and services) to deliver an integrated operation and business support system, which will enable the service provider to manage the various processes that are involved in the creation, delivery, service assurance, and usage of a rich set of services.
ISM is designed to be flexible, scalable, and integrated, to provide the right information at the right time to the right people, both inside the service provider organization and to their subscribers.
http://www.managementsoftware.hp.com/solutions/telm/index.html
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Lucent Technologies, a leading global provider of multi-vendor, multi-technology software and services, provides integrated OSS management solutions that deliver secure, reliable and high-quality converged and IMS services.
www.lucent.com
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