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  •  BusMet Overview
    Business Metrics Development Project (BusMet) Overview
    The industry requires quantitative as well as qualitative information to support its evolution in the increasingly complex market that is developing through technology advancements, regulatory changes, and competitive influences. The TM Forum has established the Business Metrics Development project to support the metrics development for the Business Transformation Benchmarking Program
     BusMet Executive Summary
    BusMet Executive Summary
    The industry requires quantitative as well as qualitative information to support its evolution in the increasingly complex market that is developing through technology advancements, regulatory changes, and competitive influences. Service Providers need measures that focus attention on aspects of their operation and areas of their business where improvement can deliver measurable business benefit. They also need a meaningful way of comparing themselves with their peers (and potentially against non-telecom market leaders).
     BusMet Team Activities
    TM Forum has identified Lean Operations as a major industry direction to improve business efficiency and competitiveness.
    Business Metrics Development Team
    The broad scope of this project is to develop and maintain business performance metrics in support of service provider needs. These metrics will be used for industry benchmarking to provide comparative data to facilitate decision making for achieving enhanced business performance in line with each SP’s strategy.
     BusMet Press Releases
    Press Releases related to the Telecom Operations Benchmarking project
    “Understanding Your Customer” Tops List of Service Provider Interests in Benchmarking Program
    Benchmarking Program Provides Unique Glimpse into Telecom Operator Concerns
    TeleManagement Forum to Launch Benchmarking Service with Leading Telecom Service Providers
    New ‘Lean Operations’ Metrics Report & Interactive Database is an Industry First
     BusMet Webinars
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