This catalyst project will address the process for providing service provider customers with Voice over IP products, specifically Consumer VoIP. In addition to core eTOM - service configuration and activation, and resource provisioning, additional eTOM functions will be added for billing, assurance, and Operational Support. Participating companies are BSB, CANTV.NET, BEA Systems, CA-Wily, Cognizant Technology Solutions, Lucent, MetaSolv Software, Progress Software