The roots of NGOSS are in solving business problems through systems that deliver process automation to streamline the way service providers operate. NGOSS provides a set of tools for addressing the business side of this equation.
- NGOSS Framework and Business Solutions: The NGOSS software development framework contains two key elements to help define business requirements – the Enhanced Telecom Operations Map (eTOM) and the Shared Information/Data Model (SID). The eTOM is the industry’s business process map, providing a catalog of hundreds of processes and how they fit together. The SID provides the “vocabulary” for the industry, defining the terms that are needed when documenting processes. For example, when the term “customer” is used, what exactly does that mean in any point in a particular process.
- Telecom Applications Map – this guidebook defines a set of procurable software applications, providing a powerful common language for definition of new products to develop or purchase.
- Business Solution Guidelines -- Works such as the SLA Handbook and the Revenue Assurance Guidebook step you through what it means to have a good solution for their respective business areas.