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eTOM Enterprise Management Process Grouping

(2) eTOM Process Type Common Enterprise Processes (2) eTOM Process Type Enterprise Effectiveness Management (2) eTOM Process Type Knowledge & Research Management (2) eTOM Process Type Human Resources Management (2) eTOM Process Type Stakeholder & External Relations Management (2) eTOM Process Type Financial & Asset Management (2) eTOM Process Type Enterprise Risk Management (2) eTOM Process Type Strategic & Enterprise Planning Frameworx Domain Enterprise Domain

eTOM Enterprise Management Process Grouping

Diagram Description

This process area includes those processes that manage enterprise-wide activities and needs, or have application within the enterprise as a whole. They encompass all business management processes that are:

- necessary to support the whole of the enterprise, including processes for financial management, legal management, regulatory management, process, cost and quality management, etc.;

- responsible for setting corporate policies, strategies and directions and for providing guidelines and targets for the whole of the business, including strategy development and planning, for areas such as Enterprise Architecture, that are integral to the direction and development of the business;

- that occur throughout the enterprise, including processes for project management, performance assessments, cost assessments, etc.

Many process groupings within Enterprise Management will contain elements that relate to both policy setting and support of the enterprise. For example, Human Resources Management is concerned with both strategy and direction as well as supporting the management of Human Resources throughout the enterprise. These processes are sometimes collectively considered as the “corporate” functions and/or processes. Note that functionality associated with a process grouping that is not required throughout the enterprise will not normally be located within Enterprise Management (for example, Human Resource Management issues specific to Call Centers are likely to be associated with the processes in Operations directly involved in this area).


This was created from the Frameworx 16.5 Model


Created from the TM Forum Model Frameworx 16.5 on 12/13/2016 at 16:27