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Application Framework (TAM)

Business Process Framework (eTOM)

Information Framework(SID)

Business Process Framework Flows

Business Metrics High Level

All Diagrams

Frameworx Processes

Frameworx Applications

Frameworx Metrics

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A-CE

Business Metric % Problem Reports Resolved Within SLA Time Requirements Business Metric % Problem Reports Resolved Within SLA Time Requirements Business Metric # SLA Violations per SLA Business Metric # SLA Violations per SLA Business Metric Service Availability Business Metric Service Availability Business Metric % Problem Reports from Customers Business Metric % Problem Reports from Customers Business Metric % Customers with SLA Business Metric % Customers with SLA Business Metric % Problem Reports Resolved by Due Date Business Metric % Problem Reports Resolved by Due Date Business Metric # Minutes per Customer Incident Resolution, by Customer Type Business Metric # Minutes per Customer Incident Resolution, by Customer Type Business Metric # Minutes per Customer Incident Resolution, by Severity Type Business Metric # Minutes per Customer Incident Resolution, by Severity Type Business Metric % Customer Incidents Reported More than Once Business Metric % Customer Incidents Reported More than Once Business Metric L1 A-CE

A-CE

This was created from the Frameworx 16.5 Model


Created from the TM Forum Model Frameworx 16.5 on 12/13/2016 at 16:26