The Customer and Network Care domain supports all tools, technology and services that enable a Service Provider and affiliate Care organizations to support customer inquiries and requests. The domain encompasses Billing, Assurance, Ordering and Provisioning domains related inquiries/issues.
This domain supports voice, chat, email, postal mail, and faxes. eService is noted but is addressed in a separate domain.
The domain supports all operational tools used by the customer service / work center community including desktops and associated user interfaces. The domain also supports back-office operations as well as center management.
This was created from the Frameworx 16.5 Model