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eTOM Enterprise Management

(3) eTOM Process Type Employee & Labor Relations Management (3) eTOM Process Type Workforce Development (3) eTOM Process Type Workforce Strategy (3) eTOM Process Type Organization Development (3) eTOM Process Type HR Policies & Practices (3) eTOM Process Type Board & Shares/Securities Management (3) eTOM Process Type Shareholder Relations Management (3) eTOM Process Type Community Relations Management (3) eTOM Process Type Regulatory Management (3) eTOM Process Type Legal Management (3) eTOM Process Type Corporate Communications & Image Management (3) eTOM Process Type Technology Scanning (3) eTOM Process Type Research Management (3) eTOM Process Type Knowledge Management (3) eTOM Process Type Facilities Management & Support (3) eTOM Process Type Enterprise Performance Assessment (3) eTOM Process Type Program & Project Management (3) eTOM Process Type Enterprise Quality Management (3) eTOM Process Type Process Management & Support (3) eTOM Process Type Insurance Management (3) eTOM Process Type Audit Management (3) eTOM Process Type Fraud Management (3) eTOM Process Type Security Management (3) eTOM Process Type Business Continuity Management (3) eTOM Process Type Procurement Management (3) eTOM Process Type Asset Management (3) eTOM Process Type Financial Management (3) eTOM Process Type Group Enterprise Management (3) eTOM Process Type Enterprise Architecture Management (3) eTOM Process Type Business Development (3) eTOM Process Type Strategic Business Planning (2) eTOM Process Type Knowledge & Research Management (2) eTOM Process Type Enterprise Effectiveness Management (2) eTOM Process Type Human Resources Management (2) eTOM Process Type Stakeholder & External Relations Management (2) eTOM Process Type Financial & Asset Management (2) eTOM Process Type Enterprise Risk Management (2) eTOM Process Type Strategic & Enterprise Planning

eTOM Enterprise Management

Diagram Description

This process area includes those processes that manage enterprise-wide activities and needs, or have application within the enterprise as a whole. They encompass all business management processes that are:

- necessary to support the whole of the enterprise, including processes for financial management, legal management, regulatory management, process, cost and quality management, etc.;

- responsible for setting corporate policies, strategies and directions and for providing guidelines and targets for the whole of the business, including strategy development and planning, for areas such as Enterprise Architecture, that are integral to the direction and development of the business;

- that occur throughout the enterprise, including processes for project management, performance assessments, cost assessments, etc.

Many process groupings within Enterprise Management will contain elements that relate to both policy setting and support of the enterprise. For example, Human Resources Management is concerned with both strategy and direction as well as supporting the management of Human Resources throughout the enterprise. These processes are sometimes collectively considered as the “corporate” functions and/or processes. Note that functionality associated with a process grouping that is not required throughout the enterprise will not normally be located within Enterprise Management (for example, Human Resource Management issues specific to Call Centers are likely to be associated with the processes in Operations directly involved in this area).


This was created from the Frameworx 16.5 Model


Created from the TM Forum Model Frameworx 16.5 on 12/13/2016 at 16:27