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1.3.8.1 Assess Customer QoS/SLA Performance

(3) eTOM Process Type Assess Customer QoS/SLA Performance (4) eTOM Process Type Collect QoS Information (4) eTOM Process Type Convert QoS Information (4) eTOM Process Type Check QoS Thresholds Met (4) eTOM Process Type Maintain Overview of Product Offering Quality (4) eTOM Process Type Prepare/Follow-up for Performance Reviews (4) eTOM Process Type Carry Out Performance Reviews

1.3.8.1 Assess Customer QoS/SLA Performance

Diagram Description

Manage the overall assessment of the customer QoS/SLA performance

This was created from the Frameworx 16.5 Model


Created from the TM Forum Model Frameworx 16.5 on 12/13/2016 at 16:21