Category: (2) eTOM Process Type
Process Identifier: 1.3.3
Original Process Identifier: 1.1.1.5
Maturity Level: 4
Responsible for accepting and issuing orders.
Order Handling processes are responsible for accepting and issuing orders. They deal with pre-order feasibility determination, credit authorization, order issuance, order status and tracking, customer update on order activities and customer notification on order completion. Responsibilities of the Order Handling processes include, but are not limited to: • Issuing new customer orders, modifying open customer orders or canceling open customer orders; • Verifying whether specific non-standard offerings sought by customers are feasible and supportable; • Checking the credit worthiness of customers as part of the customer order process; • Testing the completed offering to ensure it is working correctly; • Updating of the Customer Inventory Database to reflect that the specific product offering has been allocated, modified or cancelled; • Assigning and tracking customer provisioning activities; • Managing customer provisioning jeopardy conditions • Reporting progress on customer orders to customer and other processes.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Order Handling processes are responsible for accepting and issuing orders. They deal with pre-order feasibility determination, credit authorization, order issuance, order status and tracking, customer update on order activities and customer notification on order completion.
Responsibilities of the Order Handling processes include, but are not limited to: · Issuing new customer orders, modifying open customer orders or canceling open customer orders; · Verifying whether specific non-standard offerings sought by customers are feasible and supportable; · Checking the credit worthiness of customers as part of the customer order process; · Testing the completed offering to ensure it is working correctly; · Updating of the Customer Inventory Database to reflect that the specific product offering has been allocated, modified or cancelled; · Assigning and tracking customer provisioning activities; · Managing customer provisioning jeopardy conditions; and · Reporting progress on customer orders to customer and other processes.
Enterprise sales staff
This was created from the Frameworx 16.5 Model