Frameworx Process: Identify Contact

Category: (4) eTOM Process Type

Process Identifier: 1.1.11.1.1

Original Process Identifier: 1.0.7.10.4.1

Maturity Level: 4

Description

Register a contact and set access and authority details for a contact.

Extended Description

Identify Contact (Party) identifies a party contact with potential or existing parties and the enterprise. It deals with the registration of a contact and the information for access and for authorization.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Identify Contact

Appears on these diagrams:

• 1.1.11.1 Manage Contact

Issues

• Business Process Framework 15.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 16.5 Modification

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