Category: (7) eTOM Process Type
Process Identifier: 1.6.12.4.1.3.3.1
Original Process Identifier:
Maturity Level: 3
Investigate a party payment that could not be applied. This may involve finding that an incorrect bill or charge was referenced.
Investigate Unapplied Party Payment determines why a party payment could not be applied. This may involve finding that an incorrect bill or charge was referenced. For example, a bill number may have transposed numbers that can be easily corrected without contacting the party who made the payment.
This was created from the Frameworx 16.5 Model