Category: (3) eTOM Process Type
Process Identifier: 1.5.5.2
Original Process Identifier: 1.1.3.7.4
Maturity Level: 4
This process is responsible for planning and forecasting future workload and workforce availability demands and for making adjustments based on reports and forecasts.
Plan and Forecast Workforce processes are responsible for planning and forecasting the workload of manual activities to be assigned to technicians within the enterprise and/or third parties. Responsibilities of these processes include, but are not limited to: •{T}Forecasting the future demand for workforces based on work order statistics •{T}Forecasting the workload and respective assignable staffing requirements on a daily, weekly, and longer period basis, based on workload history, considering special events (extraordinary activities), staff vacation considerations, and distributing the available workforce in order to best meet the estimated load •{T}Making adjustments, whenever necessary, to the estimated load: •{T}Adjust duration estimates for all known work activities, based on actual historic results or on forward estimates
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Plan and Forecast Workforce processes are responsible for planning and forecasting the workload of manual activities to be assigned to technicians within the enterprise and/or third parties. Responsibilities of these processes include, but are not limited to: §{T}Forecasting the future demand for workforces based on work order statistics §{T}Forecasting the workload and respective assignable staffing requirements on a daily, weekly, and longer period basis, based on workload history, considering special events (extraordinary activities), staff vacation considerations, and distributing the available workforce in order to best meet the estimated load §{T}Making adjustments, whenever necessary, to the estimated load: §{T}Adjust duration estimates for all known work activities, based on actual historic results or on forward estimates
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.5 Model