Frameworx Process: Perform First in Testing

Category: (4) eTOM Process Type

Process Identifier: 1.5.8.4.2

Original Process Identifier: 1.1.3.3.4.2

Maturity Level: 4

Description

This process initiates first-in testing using automated remote testing capabilities, and adds additional information to an open resource trouble report based on the first-in testing.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

This process initiates first-in testing using automated remote testing capabilities, and adds additional information to an open resource trouble report based on the first-in testing.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

This process initiates first-in testing using automated remote testing capabilities, and adds additional information to an open resource trouble report based on the first-in testing.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Perform First in Testing

Appears on these diagrams:

• 1.5.8.4 Track & Manage Resource Trouble
• 1.5.8.4 Track & Manage Resource Trouble Flow

Frameworx Applications (Automated eTOM to TAM)

• Service Test Services

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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