Frameworx Process: Cancel Service Problem

Category: (4) eTOM Process Type

Process Identifier: 1.4.6.4.3

Original Process Identifier: 1.1.2.3.4.3

Maturity Level: 4

Description

This process cancels a Service Trouble report when the specific trouble was related to a false alarm event.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

This process cancels a Service Trouble report when the specific trouble was related to a false alarm event.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

This process cancels a Service Trouble report when the specific trouble was related to a false alarm event.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Cancel Service Problem

Appears on these diagrams:

• 1.4.6.4 Track & Manage Service Problem
• 1.4.6.4 Track & Manage Service Problem Flow

Frameworx Applications (Automated eTOM to TAM)

• Service Problem Tracking & Management

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

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