Frameworx Application: Service Order Tracking & Management

Category: (3) TAM Application Type

Application Identifier: 6.3.2.2

Maturity Level: 4

Overview

Service Order Tracking & Management applications provide the functionality necessary to track and manage the distributed requests decomposed by Product/Service Order Decomposition.

Functionality

The Service Order Tracking & Management application performs the following:

• Oversees the transfer of Service Order Requests to appropriate resource providers.

• Tracks the various resource orders until completed.

• Raises jeopardies as appropriate if specified dates and milestones are not met, and escalates jeopardies to appropriate management levels.

• Completes the service order when all resource orders have been completed.

• Sequences resource order provisioning if required.

• Provides status on the overall service order.

The above capabilities needs to be provided in both an ability to query in real time as well as a publish/subscribe mechanism to enable the use of the information wherever required.

Supported Business Services

(3) TAM Application Type Service Order Tracking & Management

Appears on these diagrams:

• 6.3.2 Service Order Orchestration

Frameworx Processes (Automated TAM to eTOM)

• Assign Service Provisioning Activity
• Report Service Provisioning
• Track & Manage Service Provisioning
• Track Service Provisioning Activity

Frameworx Domains (Horizontal)

• Service Domain

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