Category: (2) TAM Application Type
Application Identifier: 6.5.4
Maturity Level: 4
Service Problem Correction & Resolution applications provide the necessary functionality resolve the serve problem back to a normal operational state as efficiently as possible.
Service Problem Correction & Resolution applications provide the necessary functionality resolve the serve problem back to a normal operational state as efficiently as possible.
This may involve automated or manual restoration activities. It may also reconfiguration, re-assignments, temporary work-arounds, and/or dispatches of field technicians.
This was created from the Frameworx 16.5 Model