Frameworx Application: Service Quality Collection & Monitoring

Category: (2) TAM Application Type

Application Identifier: 6.9.2

Maturity Level: 4

Overview

Service Quality Collection & Monitoring applications provide the necessary functionality to collect and monitor service quality as determined by Service Quality Model Establishment.

Functionality

Service Quality Collection & Monitoring collects service quality related information from established sources, including service performance management, service problem management, third parties, and customers.

Supported Business Services

(2) TAM Application Type Service Quality Collection & Monitoring

Appears on these diagrams:

• 6.9 Service Quality Management

Frameworx Processes (Automated TAM to eTOM)

• Enable Service Quality Management
• Monitor Service Quality
• Record Service Performance Quality Data
• Service Quality Management

Frameworx Domains (Horizontal)

• Service Domain

---