Frameworx Application: Service Problem Management

Category: (1) TAM Application Type

Application Identifier: 6.5

Maturity Level: 4

Overview

Service Problem Management applications are responsible for receiving service affecting customer problems as well as network troubles/faults, relating the various problems, and resolving them in an efficient manner. 

Functionality

Service Problem Management functionality includes:

• Service Problem Reception
• Service Problem Analysis
• Service Problem Correction & Resolution
• Service Problem Tracking & Management
• Service Problem Reporting

Supported Business Services

(1) TAM Application Type Service Problem Management

Appears on these diagrams:

• 6. Service Management Domain
• 6.5 Service Problem Management
• Frameworx Application Diagram

is a more detailed diagram for the

• 6.5 Service Problem Management

Frameworx Domains (Horizontal)

• Service Domain

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