A service level agreement (SLA) is a type of agreement that represents a formal negotiated agreement between two parties designed to create a common understanding about products, services, priorities, responsibilities, and so forth. The SLA is a set of appropriate procedures and targets formally or informally agreed between parties in order to achieve and maintain specified Quality of Service.

Attributes inherited from  SID Models::Common Domain::Agreement ABE::Agreement

documentNumber,  statementOfIntent,  validFor,  _agreementItem,  _agreementTermOrCondition,  _agreementApproval,  _appointment,  partySettlement,  productOrder

Attributes inherited from  SID Models::Common Domain::Business Interaction ABE::BusinessInteraction

ID,  startDate,  description,  endDate,  status,  _businessInteraction,  _businessInteraction1,  _businessInteractionRole,  _businessInteractionVersion,  _businessInteractionSpec,  _businessInteractionItem,  _businessInteractionType,  _loyaltyExecutionPoint,  attachment,  businessInteractionItem,  businessInteraction,  businessInteraction2