TM Forum's Collaboration Program is a "Virtual Research and Development Consortium"
made up of TM Forum members for a growing array of industries, including communications
- telco, wireless, cable and Internet; cloud; defense; content; and information
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Insights Research: Customer experience - Enterprise customers
How-to Guide: Becoming a customer-centric business October 2014
Quick Insights: Agile Fulfillment October 2014
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5:30 – 6:30 p.m. Interactive Project Gallery Join us for an hour of interaction with TM Forum staff and project leaders to kick off TM Forum Action Week. We will be featuring 10-12 project is in this interactive session, were you will rotate from group to group “speed dating” style and get information on projects that are of most interest to you in a very short period of time. This event was a huge success at our last Action Week, proving to be an effective way to identify your areas of interest, make networking contacts, and enjoy a cocktail all in one session! *Attendees of the Frameworx Spotlight are invited to attend.
Roundtable 2: Application Framework - Led by Kenneth Dilbeck
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Roundtable 3: Business Process Framework-Support for Value Chains - Led by Mike Kelly, Dave Milham & John Sheehy
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Examine and solicit input on how the Business Process Framework can be used/extended to address new service value chains, with a specific focus on Customer Experience Management (CRM) and Business to Business (B2B) value chain.
This will be completed via a general exploration of the value chains and then focusing on specific worked examples to focus on more concrete implementations. While introduction and guidance will be provided via over-view presentations, it is expect that the attendees at the roundtable session will actively participate to generate ideas, provide guidance and set priorities for future extension of Frameworx artifacts in the area of value chain support.
Roundtable 4: Using Frameworx for Enhancing the Customer Experience - Led by Steve Cotton & Cato Rasmussen