The objective of this Catalyst is the creation of an omnichannel solution environment for the service provider sector to encourage omnichannel adoption in order to enhance customer experience across all channels.
Previous phases of this Catalyst, 2016
Catalyst created a solution framework to build use cases in an agile and rapid time-to-market manner. Click here for supporting article.
Catalyst is in its second phase, created an agile omnichannel management framework that supports business goals and is flexible and open to all current and future omnichannel ecosystem participants. Click here for supporting article.
Appex Omnichannel Catalyst at TM Forum’s Live! Asia 2016
Appex Omnichannel Catalyst at TM Forum’s Innovation InFocus 2016
Appex Ominchannel Catalyst at TM Forum’s Live! 2016
Benefits of being a TM Forum Catalyst