Gain access to resources and project updates

Register or log in to save your details for future use
First name
Last name
Business email
Company name
Job title

TM Forum will be processing the above information, with the assistance of our service providers located within and outside the European Union, to manage your registration to this event or report download, as well as to keep you informed about our services and products, future events and special offers, the organization of events, providing training and certification, and facilitating collaboration programs. Privacy policy

I wish to receive further information from the Catalyst Team about their products and service by electronic means. Check the "Team Members" section of this Catalyst Project to review the companies that will receive your information. Companies may join the project in the future, so please check back periodically for any updates

logologo
All projects

GenAI Hyperautomation for customer and business operations

URN C24.0.658
Topics AI (Artificial Intelligence), Customer experience management, IT & process automation

Generative AI stimulates new customer experiences and automated operations throughout the entire product and customer lifecycle

featured image
This catalyst aims to bring a new experience to customers and business operations by leveraging technologies such as generative AI and big data. Targeting the characteristics of numerous small and micro-enterprise customers with scenario-based and personalized needs, the project aims to achieve full-process automation from requirement creation, solution suggestion design, tariff design, implementation delivery,and personalized service through the creation of dedicated digital employees. Sales personnel are assisted by digital twins, enabling more efficient communication with customers and the provision of personalized sales and service. Operational management personnel are able to conduct risk identification, opportunity identification, and problem identification based on the data interacted by digital twins, providing full-process control tracking reports and action suggestions. IT support personnel achieve efficient transition from demand to design through automated reminders, and various communication methods, and provide model and code develop suggestions, significantly improving development efficiency. The implementation of this project will reshape the end-to-end hyper-automation process of telecommunications operations, not only enhancing customer satisfaction and operational efficiency but also bringing new development space to the telecommunications market.

Contact team

Email the members of the Catalyst team to request more details.

Name
Email

Team members

AsiaInfo Technologies (China), Inc. logo
China Mobile Communications Corporation logo
Champion
China Telecommunications Corporation logo
Champion
China Unicom logo
Champion
SI-TECH Information Technology Ltd. logo
Whale Cloud Technology Co., Ltd logo

Related projects