Product Title: Managed Services Unified Platform (MSUP)
Product Version: Version 2.0
Frameworx Version: Version 12.0
Business Process Framework Version: Version 12.0
Information Framework Version: Not applicable
Assessment Completion Date: January 2013
Detailed Certification Report: Huawei MSUP V2.0 Detailed Conformance Report

Product Description

Utilizing eTOM, ITIL, TL 9000, ISO 20000, ISO 27001 and CMMI, Huawei Managed Services has integrated global industry standards and developed its own compliant managed services unified platform.

Huawei MSUP Functional Architecture

This Managed Services Unified Platform illustrates and details the required components and processes to Effectively, Consistently, Economically and Securely implement and manage an ICT services provider business:

• The MSUP business processes and related business metrics are deployed within an organization;
• During the MSUP implementation, the Operation Data Information is Monitored and Analyzed to identify the improvement area, then the MSUP process is prioritized, customized and implemented according to Improvement solution;
• The Operation Data Information is collected, analyzed to identify process inefficiencies compared to:
  • Contractual requirements, Service Level Agreements, Key Performance Indicators (Cost, Customer Experience, Operational Effectiveness)
  • Internal commitments as Operating Level Agreements, Performance Indicators
  • and proven industry best practices
• The Operation Excellence is guaranteed after the implementation:
  • Improved SLA compliance rate o Reduced Time to Deliver Service and Speed Deployment of New Services o Rapid Repair of Service Faults
  • Increased Workforce Productivity
  • Reduced Revenue Leakage and to Improve Profits and Business Agility
  • Reduced Customer Churn and Unlock New Business Opportunities
  • Better Security Control to Manage Confidentiality, Integrity and Availability of Information
  • Improved compliance to regulatory requirements
  • Improved management effectiveness and efficiency

The MSUP Implementation Conformance assessment was carried out against the Business Process Framework Release 12.0.

Summary Results: Business Process Framework
Detailed Certification Report: Huawei MSUP V2.0 Detailed Conformance Report