Infonova’s-R6 Concept-to-Cash Platform V6.5- Business Process Framework

Company: Infonova.
Product Title: R6 Concept-to-Cash Platform
Product Version: V6.5
Frameworx Version: Version 12.0
Business Process Framework Version: Version 12.0
Assessment Completion Date: May 2013
Detailed Certification Report:Infonova R6 Concept-to-Cash Platform Frameworx Conformance Certification Report

Business Process Framework Assessment Summary

TM Forum has reviewed and approved the self-certification of the product listed here against Business Process Framework (eTOM) version 12 processes elements. Each process element was measured using the Business Process Framework (eTOM) conformance scale.

Scope of Assessment – Business Process Framework Footprint

The following figures represent the Business Process Framework Level 2 processes that were presented in scope for the assessment, and the textual callouts represent the modules of Infonova’s R6 Concept-to-Cash Platform that were assessed and support the corresponding eTOM processes.

Business Process Framework 12 – Operations Level 2 processes in scope for Infonova’s R6 Concept-to-Cash Platform Assessment

Business Process Framework 12 – SIP Level 2 processes in scope for Infonova’s R6 Concept-to-Cash Platform Assessment

The following graph represents the Business Process Framework Level 2 processes that were submitted for the Assessment and the coverage of the Level 2 processes in terms of number of Level 3 processes submitted in scope.

Level 2 processes submitted for Frameworx Conformance Assessment showing coverage for the contained Level 3 processes

Product Conformance Summary – Business Process Framework

The following charts give an overview of the conformance scores granted to the Business Process Framework Level 3 processes presented in scope for Infonova’s R6 Concept-to-Cash Platofrm, Business Process Framework Assessment.

Business Process Framework – Conformance Result Summary CRM [1/2]

Business Process Framework – Conformance Result Summary CRM [2/2] and Marketing & Offer Management

Solution Conformance Detailed – Business Process Framework

Infonova’s R6 Concept-to-Cash Platform Business Process Framework (eTOM) Release 12.0 Conformance
Business Process Framework Process	L4/L3 Process Score [Coverage]	Comments
Level 1: 1.1.1 – Customer Relationship Management
Level 2: 1.1.1.2 – Customer Interface Management	[4/4]
1.1.1.2.1 – Manage Contact	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.2.2 – Manage Request (Including Self Service)	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.2.3 – Analyze & Report on Customer	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.2.4 – Mediate & Orchestrate Customer Interactions	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
Level 2: 1.1.1.5 – Order Handling	[7/7]
1.1.1.5.1 – Determine Customer Order Feasibility	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.5.2 – Authorize Credit	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.5.4 – Track & Manage Customer Order Handling	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.5.5 – Complete Customer Order	4.8	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. See Mapping Table for more details.
1.1.1.5.6 – Issue Customer Orders	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.5.7 – Report Customer Order Handling	4.7	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. See Mapping Table for more details.
1.1.1.5.8 – Close Customer Order	4.8	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. See Mapping Table for more details.
Level 2: 1.1.1.10 – Bill Invoice Management	[3/3]
1.1.1.10.1 – Apply Pricing, Discounting, Adjustments & Rebates	4.8	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. See Mapping Table for more details.
1.1.1.10.2 – Create Customer Bill Invoice	4.6	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. See Mapping Table for more details.
1.1.1.10.3 – Produce & Distribute Bill	4.3	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. See Mapping Table for more details.
Level 2: 1.1.1.11 – Bill Payments & Receivables Management	[3/3]
1.1.1.11.1 – Manage Customer Billing	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.11.2 – Manage Customer Payments	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.11.3 – Manage Customer Debt Collection	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
Level 2: 1.1.1.12 – Bill Inquiry Handling	[5/6]
1.1.1.12.1 – Create Customer Bill Inquiry Report	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.12.2 – Assess Customer Bill Inquiry Report	4.8	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. See Mapping Table for more details.
1.1.1.12.3 – Authorize Customer Bill Invoice Adjustment	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.12.4 – Track & Manage Customer Bill Inquiry Resolution	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.12.5 – Report Customer Bill Inquiry	4.7	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. See Mapping Table for more details.
1.1.1.12.6 – Close Customer Bill Inquiry Report	0	Process was not submitted for Assessment.
Level 2: 1.1.1.13 – Charging	[4/5]
1.1.1.13.1 – Perform Rating	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.13.2 – Apply Rate Level Discounts	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.13.3 – Aggregate Items For Charging	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.13.4 – Manage Customer Charging Hierarchy	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.13.5 – Analyze Billing Trend	0	Process was not submitted for Assessment.
Level 2: 1.1.1.14 – Manage Billing Events	[4/4]
1.1.1.14.1 – Enrich Billing Events	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.14.2 – Guide Billing Events	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.14.3 – Mediate Billing Events	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.14.4 – Report Billing Event Records	4.7	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. See Mapping Table for more details.
Level 2: 1.2.1.5 – Product & Offer Development & Retirement	[8/8]
1.2.1.5.1 – Gather & Analyze New Product Ideas	4.8	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. See Mapping Table for more details.
1.2.1.5.2 – Assess Performance of Existing Products	4	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. See Mapping Table for more details.
1.2.1.5.3 – Develop New Product Business Proposal	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.2.1.5.4 – Develop Product Commercialization Strategy	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.2.1.5.5 – Develop Detailed Product Specifications	4.8	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. See Mapping Table for more details.
1.2.1.5.6 – Manage Product Development	4	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. See Mapping Table for more details.
1.2.1.5.7 – Launch New Products	4.2	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. See Mapping Table for more details.
1.2.1.5.8 – Manage Product Exit	4.3	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. See Mapping Table for more details.

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