Here you can find the latest in assets created by our members, for our members. With the latest best practices, business models, use cases, industry research, on-demand webinars and more.
- Customer Centricity Live! Being held at TM Forum Live! (May 15-18, Nice, France) Customer Centricity Live! continues to address the challenges of the design and development of a simple, friction less customer experience.
- Report: Quality customer experiences: Managing challenges, maximizing opportunities
- Case Study: TM Forum Case Study Handbook 2017 – Digital business: How to make the leap
- Report: NFV: What does it mean for customer experience?
- Watch: How are telcos going to win, support and retain today’s empowered customer?
- Watch: Perspectives: When ecosystems collide, innovation explodes
Orchestrating Digital Customer Services and Digital Network Catalyst
Experience Journey Shaping Catalyst
Predictive Customer Journey Catalyst
APPEX Omnichannel Catalyst