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6-7 October 2026

Dallas

Composable CX: Powering simpler, faster, and more intelligent customer journeys

October 6, 2026
16:00-17:30
Innovate Stage
Composable IT & Ecosystems
Case study: Unifying customer journeys across fragmented legacy systems
  • How CSPs are stitching together fragmented journeys across OSS, BSS, and digital channels
  • Moving from siloed journeys to end-to-end, cross-channel orchestration
  • Using composable architecture (APIs, microservices) to unify experience layers
  • Balancing experience improvement with legacy constraints (cost, risk, migration)
Presentation: Building AI-driven customer experiences on composable platforms 
  • How composable platforms enable real-time, AI-driven CX orchestration
  • Role of APIs and modular services in enabling rapid CX innovation
  • How to integrate AI models into customer journeys
Panel: Embedding AI across customer journeys to improve personalization, automation and service resolution 
More details to this panel discussion coming soon. 

Also running at this time

MODaaS, token economics & agentic AI - Building scalable AI-native operations
AI & Data
06 October 2026
16:00-17:30
Impact Stage
MODaaS, token economics & agentic AI - Building scalable AI-native operations

Rethink operating models with AI agents, new economics and modular platforms. 

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