Speaker

Shanti Jusnita Johari is an experienced senior leader in the Malaysian telecommunication industry, having been in various roles from strategy, marketing, commercial and operations for both Consumer and Enterprise market segments.
Prior to joining Telekom Malaysia Berhad (TM), she was with Maxis as the Head of Enterprise Marketing & Product from 2013 to 2019 where she was responsible for overall marketing, value proposition and product management of mobile, fixed and cloud enterprise solutions. She then joined Celcom Axiata Berhad in 2019 as the Chief of Customer Experience & Digital where she was responsible for end-to-end CX, customer service operations and digital touchpoints.
Shanti joined TM in 2021 as the Chief Marketing Officer. Since November 2023, she has been appointed the Chief Commercial Officer, Consumer Strategy and Business. Driven by purpose and passion, Shanti holds a critical role in driving growth programs including sales strategies and operating plans, driving retention and growth, and delivering meaningful customer experience.