Building the OSS/BSS of the future
The OSS/BSS of the future will need more than the right capabilities. It must be designed and implemented in the right way to ensure it can meet operators’ business challenges.
Get involved across a number of Futures OSS/BSS initiatives
OSS/BSS: The revolution is coming
It is clear that a major transformation is required in the IT systems supporting the operations of today’s Service Providers to ensure their continued success. New capabilities that existing systems simply cannot deliver are needed just to support increased agility in their existing business models, and the desire to explore new ecosystem business models places further requirements. Some of core capabilities required include; management of hybrid resources; agile and rapid onboarding of new technology and automation.
The OSS/BSS of the future will need more than the right capabilities. It must be designed and implemented in the right way to ensure it can meet operators’ business challenges going forward. A number of core design principles will be important:
- Composability – the solution will need to be very rapidly adapted to a vast range of business scenarios and use cases. To achieve this, it must be capable of being dynamically configured. Key will be strict use of standard application program interfaces (APIs) to provide clear boundaries and integration points internally to the system.
- Consistent information modelling – along with the use of open APIs this is fundamental to creating a platform that can be dynamically configured.
- Based on microservices – many would describe microservices as an implementation strategy, but it is very clear that microservices architectures are a powerful way to deliver the flexibility, reusablility and composability that will be required.
- Driven by data analytics – along with automation a consistent approach to driving all aspects of the OSS/BSS from data generated by consumers and their services needs to be designed in from the outset. The service levels and flexibility required to compete cannot be achieved with offline manual analysis and adjustment.
The importance of being open
For providers looking beyond todays business models towards embracing a platform business model and operating a marketplace for digital services: exposing the OSS/BSS capabilities to users of the platform, becomes an additional requirement
If operators take the right approach of using open APIs and consistent data models, then the same integration points that expose capabilities internally can be used to expose them externally as well.
Building the future of OSS/BSS with TM Forum
A recent white paper from TM Forum reviews the substantial progress made on this vision to date, and invites TM Forum members to get involved in the work. The TM Forum Agile program is working on addressing the challenges and areas of change for future OSS/BBS in a number of projects and workstreams:
TM Forum’s suite of 31 REST-based Open APIs have been collaboratively developed to be used in a range of scenarios, internally enabling service providers to transform their IT and operational agility and customer-centricity, while externally delivering a practical approach to seamless end-to-end management of complex digital services.
TM Forum’s Digital Platform Reference Architecture (DPRA) project is focused on creating an industry-wide standard, based on the widely adopted TM Forum Open APIs and other assets such as the Frameworx Information Framework, to enable communications service providers to attract partners to their platforms in a global marketplace.
The ZOOM project – Zero-touch Orchestration, Operations and Management – is working to develop Virtualization and NFV & SDN best practices and standards in order to create a living blueprint for a new generation of service provider support systems to deliver true business agility and new digital services and revenue opportunities.
OSS/BSS Proof-of-Concept Catalysts
Current Catalysts have completed multiple demonstrations of the power and business benefits of hybrid networks, and some of the findings from these are explored in our research report NFV: Can it be managed? Blueprint for end-to-end management.
You can see all assets available in the Agile OSS/BSS toolkit, including resources for virtualization, information and data modelling, charging and billing, catalog and orchestration and much more.
Featured Resources & Events
BSS evolution in the digital world | This report discusses how the digital world is emerging at an ever accelerating pace and that Service providers must address their BSS or be left behind./p>
This whitepaper reviews the substantial progress made on the vision of the OSS/BSS to date, and invites members to get involved in the work.
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