Member Profile
As one of the largest software vendors in China, Huawei is ready to work closely with operators and OSS/BSS manufacturers worldwide, to provide state-of-the-art and open operation support solutions and serve the global telecom industry on a constant basis. Huawei’s TopEng series provides solutions and products in all fields across OSS and BSS, including integrated customer service (Call Centre), customer relationship management (CRM), Billing, Customer Care, Settlement and Integrated Network Management. Huawei is also dedicated to product integration and outsourcing services, to offer operators integrated solutions in the fields of OSS and BSS. Starting 1997, Huawei has set its foot in the field of OSS/BSS. At present, Huawei has more than 1000 staff members, who engage in the research and development in this field as well as a number of research institutes worldwide, which specialize in the research and development of technical platforms. Thanks to its many years’ experience in software research and development, Huawei has laid a sound foundation in the field of OSS/BSS. Besides, Huawei gives support to a full range of technical services, to ensure long and steady customization, custom development and outsource services for the system. Huawei’s OSS/BSS products have been widely used throughout China. Systems like CRM, Settlement and Integrated Network Management are also applied widely to leading operators such as China Mobile and China Telecom. Call Center has even seized the lion’s share of the Chinese market. Meanwhile, Huawei is committed to exploring the global market. To date, Huawei’s systems such as Billing, Settlement and Customer Care have also been used in Hong Kong, Thailand, Mideast and Bangladesh.
Type: Corporate Member |
Date Joined: September 24, 1999 |
Principal Contact: Rui Wang |
TM Forum Engagement Manager: Gloria Liang |
Awards & Recognition

2023
Excellence in market innovation
2022
Sustainability
2021
AI, data & insights
Autonomous Operations
2017
Outstanding Contribution to Enabling Improved Customer Centricity Award
Open Digital Ecosystem Platform of the Year Award
2015
TM Forum Agile Business & IT Solution Provider Award
TM Forum Open Digital Ecosystem Award
2012
TM Forum Solution Excellence Award

2005
John Strassner

2023
2022
Emmanuel A. Otchere
David Mohally
2020
Luca Varvello
2019
Kevin McDonnell
2018
Emmanuel A. Otchere
Hongxia Hao
2017
Tim Morgan
2011
Wenjie Zhu

2023
Outstanding Contribution to TM Forum Assets
2022
Outstanding use of TM Forum assets
Peoples’ choice award
Best new Catalyst in show
Outstanding industry contribution to TM Forum
Catalyst industry contribution to Autonomous Operations
2021
People's choice
Sustainability - impact
Best implementation of innovative technology solutions
Outstanding Contribution to TM Forum Assets
2020
Outstanding CurateFx ecosystem design
Best new Catalyst in show
Catalyst Digital Showcase Award (People's Choice)
2019
Outstanding Catalyst - business impact
Outstanding use of TM Forum assets
- App trading marketplace: a framework for CSP collaboration
- Phoenix tree: Centralized big data PaaS platform
Outstanding contribution to TM Forum assets
Outstanding Catalyst - innovation
2018
Outstanding new Catalyst
Outstanding Catalyst for business impact
2017
Outstanding Performance in the Catalyst Program
Outstanding Use of TM Forum Assets
2016
Best Contribution to TM Forum Assets
- Enabling the Digital Services Marketplace with Onboarding Automation
- Model-driven service orchestration: Proving policy is the best honesty
Best in Show
Best use of TM Forum Assets
Most Innovative catalyst – Commercial in Smart X
Greatest Contribution to the Evolution of TM Forum Assets
Most Innovative Catalyst – Technical
2014
Most Innovative Catalyst
2013
Greatest Adoption of Frameworx
Conformant Products, Solutions or Implementations
Certification | Certification Scope | Release | Product/​Solution | Certification Date |
---|---|---|---|---|
Open API | 4.1.0 | Huawei AUTIN | September 2023 | |
Open API | 4.0.0 | Huawei AUTIN | September 2023 | |
Open API | 4.0.0 | Huawei AUTIN | September 2023 | |
Open API | 4.0.0 | Huawei AUTIN | September 2023 | |
Open API | 4.0.0 | Huawei AUTIN | September 2023 | |
Open API | 4.0.0 | Huawei AUTIN | September 2023 | |
eTOM | 22.5 | Huawei BSS | August 2023 | |
Real World Open API | 4.0.0 | Solution deployed at China Mobile Zhejiang | August 2023 | |
Open API | 4.0.0 | Huawei Digital CRM | June 2023 | |
Open API | 4.0.0 | Huawei Digital CRM | June 2023 | |
Open API | 4.0.0 | Huawei Convergent Billing for Mobile Solution | June 2023 | |
Open API | 4.0.0 | Huawei Convergent Billing for Mobile Solution | June 2023 | |
Open API | 4.1.0 | Huawei Digital CRM | June 2023 | |
Open API | 4.0.0 | Huawei Digital CRM | June 2023 | |
Open API | R21.0 / 4.0 | Huawei Convergent Billing | May 2023 | |
Open API | R19.0 / 4.0 | Huawei Digital CRM | May 2023 | |
Open API | R19.0 / 4.0 | Huawei Digital CRM | May 2023 | |
Open API | R19.0 / 4.0 | Huawei Digital CRM | May 2023 | |
Open API | R18.0 / 4.0 | Huawei Digital CRM | May 2023 | |
Open API | R20.5 / 4.0 | Huawei Digital CRM | May 2023 | |
Open API | R21.0 / 4.0 | Huawei Digital CRM | May 2023 | |
Open API | R21.5 / 4.0 | Huawei Digital CRM | May 2023 | |
Open API | R19.0 / 4.0 | Huawei Digital CRM | May 2023 | |
Open API | R21.0 / 4.0 | Huawei Convergent Billing | May 2023 | |
Open API | R21.0 / 4.0 | Huawei Convergent Billing | May 2023 | |
Open API | R21.0 / 4.0 | Huawei Convergent Billing | May 2023 | |
Open API | R21.0 / 4.0 | Huawei Convergent Billing | May 2023 | |
Open API | R20.5 / 4.0 | Huawei Convergent Billing | May 2023 | |
Open API | R21.0 / 4.1 | Huawei Digital CRM | April 2023 | |
Open API | R19.0 / 4.0 | Huawei Digital CRM | April 2023 | |
Open API | R21.0 / 4.0 | Huawei Digital CRM | April 2023 | |
Open API | R21.0 / 4.1 | Huawei Digital CRM | April 2023 | |
Open API | R20.5 / 4.0 | Huawei Digital CRM | April 2023 | |
Open API | R21.5 / 4.0 | Huawei Digital CRM | April 2023 | |
Open API | R21.0 / 4.1 | Huawei Digital CRM | April 2023 | |
Open API | R20.5/4.0 | Huawei Convergent Billing for Mobile Solution | July 2022 | |
Open API | R20.5/4.0 | Huawei Convergent Billing for Mobile Solution | July 2022 | |
Open API | R20.5/4.0 | Huawei Convergent Billing for Mobile Solution | July 2022 | |
Open API | R20.5/4.0 | Huawei BSS | June 2021 | |
Open API | R18.5/4.0 | Huawei BSS | June 2021 | |
Open API | R20.5/4.0 | Huawei BSS | June 2021 | |
Open API | R19.0/4.0 | Huawei BSS | January 2021 | |
Open API | R19.0/4.0 | Huawei BSS | January 2021 | |
Open API | R20.5/4.0 | Huawei BSS | January 2021 | |
Open API | R19.0/4.0 | Huawei BSS | January 2021 | |
Open API | R19.0/4.0 | Huawei BSS | January 2021 | |
Open API | R19.0/4.0 | Huawei BSS | January 2021 | |
Open API | R19.0/4.0 | Huawei BSS | December 2020 | |
Open API | R19.0/4.0 | Huawei BSS | December 2020 | |
Open API | R19.0/4.0 | Huawei BSS | December 2020 | |
Open API | R19.0/4.0 | Huawei BSS | December 2020 | |
Open API | R19.0/4.0 | Huawei BSS | August 2020 | |
CEM | R17.5 | Smart Care Solution Customer Experience (CEI) for STC | December 2018 | |
CEM | R17.5 | Smart Care Solution Customer Journeys for STC | December 2018 | |
SID | 16.0 | Business Enabling System (BES) | June 2017 | |
eTOM | 16.0 | Digital CRM | February 2017 | |
eTOM | 12.0 | Managed Services Unified Platform (MSUP) V2.0 | January 2013 | |
eTOM & SID | 8 | International Turnkey Systems, TABS Suite of Products, Series 7 | July 2011 | |
eTOM | 8 | Huawei Managed Services Unified Platform (MS UP) V1.0 | January 2011 | |
eTOM & SID | 8 | BSS Integration Framework 1 | December 2009 |
Staff Certification
Career Certified Professionals (1221)
Knowledge Certified Professionals (1411)