Telekom Malaysia Berhad (TM)
Telekom Malaysia Berhad (TM) is the largest integrated communications solutions provider in Malaysia, and one of Asia’s leading communications companies, with operating revenue is more than RM 5.74 billion. In 2007, it was decided that a demerger of the mobile and fixed services would be strategic. Subsequent to demerger, TM focus more intently on its core business of providing communication services and solutions in Internet and multimedia, data, fixed line and High Speed Broadband (HSBB). With a highly competitive environment, TM endeavor and committed to deliver value to the stakeholder. Today’s with the latest national-building High Speed Broadband (HSBB) initiatives, TM continue rolling out the most exciting telecommunication services. On 24th March 2010, TM officially launched next-generation High Speed Broadband (HSBB) with the new brand name called ‘Unifi’. Unifi signifies the essence of the service in connecting and bringing people together to communicate and collaborate. Committed to universal service excellence, TM has adopted a business model that is tuned in to the marketplace. Operationally, it is aligned to six principal customer segments: Consumer, Small Medium Enterprise (SME), Enterprise, Government, Wholesale and Global. Wholesale focuses on bandwidth and other infrastructure to telcos, ISPs, managed network service providers, application service providers, global operators and data centre providers; while Global provides satellite, terrestrial and submarine fibre optic connectivity across Asia, Europe, the Americas, Oceania, the Middle East and Africa. Vision & Mission We believe connections make everything possible. Therefore, as Malaysia’s leading provider in information communications technologies, we strive to provide the right connections to help you bring your close ones closer. From the way we operate to what we intend to accomplish both on the local and international front, we apply and hold close a vision of excellence created towards making your life better. Our Vision "To be Malaysia’s leading new generation communications provider, embracing customer needs through innovation and execution excellence" Our Mission •Strive towards customer service excellence and operational efficiency •Enrich consumer lifestyle and experience by providing innovative new generation services •Improve the performance of our business customers by providing high value information and communications solutions •Deliver value for stakeholders by generating shareholder value and supporting Malaysia’s growth and development Core Values • Total Commitment to Customers • Uncompromising Integrity • Respect and Care Our Brand Promises: • At any transaction or interaction with us either via the phone, in person or in writing, we will make every effort to provide you with solutions, first time, every time, and we will be accountable to customer for that particular transaction. • We will treat your appointments with us as top priority. If our appointed staffs are not able to meet you, they will make a point to find someone appropriate to serve you. • In all interactions with us, you will be greeted in a friendly, efficient, and knowledgeable manner.
|Type: Corporate Member|
|Date Joined: February 23, 2005|
|Principal Contact: Giorgio Migliarina|
|TM Forum Engagement Manager: Gordana Koops|