CallVU - redefining customer engagement through an omni-channel customer experience CallVU, offers an innovative Digital Engagement and BOT platform blending rich digital and interactive media with the web, voice and social channels. CallVU addresses the business need of diverting customers to digital self-service - reducing call volumes, ensuring a higher percentage of customers benefit from digital content across multiple channels and enhancing the customer experience. By creating new customer service channels for smartphone users, CallVU is able to deliver customer experiences that are more engaging and collaborative. CallVU was founded in 2012 by a highly experienced team of digital service solution providers, committed to delivering digital experience for end users. With operations in the Silicon Valley, Boston, London and Tel Aviv, CallVU's products are installed in banks, as well as leading telecommunications, credit card companies and more. CallVU was selected as "Cool Vendor in CRM and Customer Support, 2016" by Gartner. The company has tripled its growth for four consecutive years by enabling organizations to deliver better and innovative customer experiences and improve operational efficiency.
|Type: Corporate Member|
|Date Joined: February 16, 2017|
|Principal Contact: Roee Halfon|
|Who to Contact: Roee Halfon|
|TM Forum Engagement Manager: Despina Kanteraki|