Spirent's InTouch Customer and Network Analytics (CNA) solution collects and correlates data across disparate subscriber, network, and reference domains, applies analytics such as holistic QoE scores and statistical models of customer satisfaction versus network performance; and visualizes this information within structured workflows to help carriers identify, prioritize, and resolve issues that impact or will impact Customer Experience. InTouch is deployed at both wireless and wireline operators globally across engineering, customer care, and marketing organizations, at scales from 500K to in excess of 100 million subscribers monitored. Beyond InTouch, Spirent Communications develops innovative solutions that enable telecommunications carriers to analyze the performance of network technologies, services, and devices throughout their respective life cycles. In the lab, Spirent offerings enable carriers to emulate, simulate, and test interactions between users, devices, and network elements to accelerate time to market and maximize quality. Spirent test and assurance systems are then used to ensure that these same technologies are fit for production launch based on their performance in small scale trials environments. Spirent employs over 1,500 talented people working in 29 locations in 15 countries. Our communications businesses serve 1,200 customers worldwide.
|Type: Corporate Member|
|Date Joined: September 20, 1988|
|Principal Contact: Bill Mortimer|
|TM Forum Engagement Manager: John Francis Nolan|