Jio Customer Management System
Jio Customer Management Suite – Redefining telecom customer journeys at scale. A modern, cloud-based platform, built to manage every stage of the telecom customer journey, from onboarding to ongoing support. Designed for both mobile and home services, it simplifies complex, high-volume operations in one unified system. Core Capabilities: • Sets up new customers quickly with full visibility • Tracks and fulfills customer orders in real time • Manages service requests with clear timelines • Allows customers to easily upgrade, pause, or switch services • Unified, real-time view of customer interactions, transactions, and history • Schedules and automates routine data processing and operational tasks • Ensures data privacy through role-based controls Proven at Scale: • 45+ transactions per second • Supports customer and order operations across Mobility and Home verticals
All mandatory Open APIs certified
Component Conformance certified
Full coverage
Partial coverage
No coverage
API Management
Enterprise Integration
Event Management
Channel Management
Content Management
Experience Mgt Strategy & Planning
Navigation Management
Agreement Management
Bill Generation Management
Billing Account Management
Billing Inquiries Management
Debt Collection Management
Digital Identity Management
Document Management
Lead & Opportunity Management
Marketing Communications
Party Interaction Management
Party Management
Party Privacy Management
Party Problem Management
Payment Management
Party Roles Permissions Mgt
Sales Strategy & Planning
Bill Calculation
Commission Management
Product Assurance Management
Product Catalog Management
Product Configurator
Product Inventory
Product Order Capture & Validation
Product Order Delivery Orch & Mgt
Product Test Management
Product Usage Management
Purchase Management
Fault Management
IT and Network Infrastructure Management
Location Management
Resource Capability Delivery
Resource Catalog Management
Resource Configuration and Activation
Resource Discovery and Reconciliation
Resource Inventory
Resource Order Management
Resource Test Management
Resource Usage Management
Service Balance Management
Service Catalog Management
Service Inventory
Service Order Management
Service Qualification Management
Service Quality Management
Service Test Management
Service Usage Management
Strategic Resource Planning
Supply Chain Management
Work Order Management
Workforce Management
Accounting Management
Anomaly Management
Campaign Management
Experience Insight Management
Knowledge Management
Recommendation Management
Product / Sales Performance Management
Resource Performance Mgt
Service Performance Mgt
