Field Service
Salesforce Field Service provides you with the tools that you need to manage work orders, scheduling, and your mobile workforce. You can create records that represent your field service workers, dispatchers, and agents, and add details about their skills, location, and availability. Set up multilevel service territories that represent the regions where mobile workers can provide services and track the location and status of your inventory, warehouses, service vehicles, and customer sites. Schedule one-time or recurring work orders for customers, and add details about worker preferences, required skills, and parts. Create maintenance plans and templates to standardize your field service tasks. Generate service reports to keep customers informed about service progress.
All mandatory Open APIs certified
Prototype Component Conformance
Full coverage
Partial coverage
No coverage
API Management
Enterprise Integration
Event Management
Channel Management
Content Management
Experience Mgt Strategy & Planning
Navigation Management
Agreement Management
Bill Generation Management
Billing Account Management
Billing Inquiries Management
Debt Collection Management
Digital Identity Management
Document Management
Lead & Opportunity Management
Marketing Communications
Party Interaction Management
Party Management
Party Privacy Management
Party Problem Management
Party Roles Permissions Mgt
Payment Management
Sales Strategy & Planning
Bill Calculation
Commission Management
Product Assurance Management
Product Catalog Management
Product Configurator
Product Inventory
Product Order Capture & Validation
Product Order Delivery Orch & Mgt
Product Test Management
Product Usage Management
Purchase Management
IT and Network Infrastructure Management
Location Management
Resource Capability Delivery
Resource Catalog Management
Resource Configuration and Activation
Resource Discovery and Reconciliation
Resource Inventory
Resource Order Management
Resource Test Management
Resource Usage Management
Service Balance Management
Service Catalog Management
Service Inventory
Service Order Management
Service Qualification Management
Service Quality Management
Service Test Management
Service Usage Management
Strategic Resource Planning
Supply Chain Management
Work Order Management
Workforce Management
Accounting Management
Anomaly Management
Campaign Management
Experience Insight Management
Knowledge Management
Product / Sales Performance Management
Recommendation Management
Resource Performance Mgt
Service Performance Mgt
