Incident Management API

Overview

The Incident Management API provides a standardized mechanism to report, diagnose and resolve incidents and manages the entire lifecycle of incidents as defined by ITIL. The primary objective of incident management is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, ensuring that agreed levels of service quality are maintained.

v4.0.0 15-May-2026 – CTK updated docker-compose has been expanded to enable proxy settings by default, simplifying CTK execution in corporate HTTP proxy environments. README files have been updated to document proxy configuration.