GB921 eTOM Core Standards Release 13.0 (PDF)
Maturity Level: Level 4 - Forum Approved
Release Status: Archived
Details:
RN311_Business_Process_Framework_(eTOM)_Suite_Release_Notes_R13.0_v13.3
GB921 Frameworx Release 13.0 Packages
Maturity Level: Level 4 - Forum Approved
Release Status: Archived
GB921 eTOM Addenda File Pack R13.0 (Single sign-on)
Maturity Level: Level 4 - Forum Approved
Release Status: Production
Details:
OSS Operators (Service Provider employees responsible for managing the Service Provider's networks) are usually forced to get authenticated separately for every single network management system and application they want to access. Equally, they typic...
GB921 eTOM Getting Started Pack R13.0 (word)
Maturity Level: Level 4 - Forum Approved
Release Status: Archived
Details:
RN311_Business_Process_Framework_(eTOM)_Suite_Release_Notes_R13.0_v13.3
GB921 eTOM Core Standards Release 13.0 (word)
Maturity Level: Level 4 - Forum Approved
Release Status: Archived
Details:
RN311_Business_Process_Framework_(eTOM)_Suite_Release_Notes_R13.0_v13.3
GB921 Business Process Framework and ITIL Together R14.5.1 (word)
Maturity Level: Level 4 - Forum Approved
Release Status: Archived
GB921F Process Flow Examples R12.5
Maturity Level: General availability (GA)
Document version: 12.3.1
Release Status: Production
Details:
This document describes selected process flows at several levels of view and detail that provides end-to-end insight into the application of the framework.
Standard(s): Business Process Framework (eTOM)
GB921J Joining the Business Process Framework through to Process Flows R11.5
Maturity Level: General availability (GA)
Document version: 11.5.1
Release Status: Production
Details:
This document describes an approach that can be used by a company in order to develop its own end-to-end process flows.
Standard(s): Business Process Framework (eTOM)
GB921L Leveraging Level 4 Process Elements and Process Flows for Support of ITIL R11.5
Maturity Level: Level 4 - Forum Approved
Document version: 11.1.1
Release Status: Archived
Details:
This document focuses on the methodology to develop more detail on an integrated view between ITIL and eTOM, with some examples to show how this can work in practice.
Standard(s): Business Process Framework (eTOM)
GB921Q Frequently Asked Questions for the Business Process Framework R11.5
Maturity Level: General availability (GA)
Document version: 11.1.1
Release Status: Production
Details:
As with most things, there are recurring issues and questions that arise when using the Business Process Framework (eTOM). This document acts as a repository to collect these, and it develops and grows over time.
Standard(s): Business Process Framework (eTOM)
GB921W Working Together ITIL and eTOM R11.5
Maturity Level: Level 4 - Forum Approved
Document version: 11.5.1
Release Status: Archived
Details:
This guide book focuses on the overview of how the two frameworks - ITIL and the Business Process Framework (eTOM) can work together. The frameworks are complementary and this document outlines how it is feasible and practical to deliver ITIL "good p...
Standard(s): Business Process Framework (eTOM)
GB921Z Use Cases for Security Management R12.0
Maturity Level: General availability (GA)
Document version: 12.3
Release Status: Production
Details:
The objective of this document is to gather Use Cases identified as significant for Security Management within enterprises. User stories for 3 threats are defined: Denial of Service Attacks, Penetration Attacks, and Application Misuse.
Standard(s): Business Process Framework (eTOM)
