GB921 eTOM Core Standards Release 13.0 (word)
Maturity Level: Level 4 - Forum Approved
Release Status: Archived
Details:
RN311_Business_Process_Framework_(eTOM)_Suite_Release_Notes_R13.0_v13.3
GB921F Process Flow Examples R12.5
Maturity Level: General availability (GA)
Document version: 12.3.1
Release Status: Production
Details:
This document describes selected process flows at several levels of view and detail that provides end-to-end insight into the application of the framework.
Standard(s): Business Process Framework (eTOM)
GB921J Joining the Business Process Framework through to Process Flows R11.5
Maturity Level: General availability (GA)
Document version: 11.5.1
Release Status: Production
Details:
This document describes an approach that can be used by a company in order to develop its own end-to-end process flows.
Standard(s): Business Process Framework (eTOM)
GB921L Leveraging Level 4 Process Elements and Process Flows for Support of ITIL R11.5
Maturity Level: Level 4 - Forum Approved
Document version: 11.1.1
Release Status: Archived
Details:
This document focuses on the methodology to develop more detail on an integrated view between ITIL and eTOM, with some examples to show how this can work in practice.
Standard(s): Business Process Framework (eTOM)
GB921Q Frequently Asked Questions for the Business Process Framework R11.5
Maturity Level: General availability (GA)
Document version: 11.1.1
Release Status: Production
Details:
As with most things, there are recurring issues and questions that arise when using the Business Process Framework (eTOM). This document acts as a repository to collect these, and it develops and grows over time.
Standard(s): Business Process Framework (eTOM)
GB921W Working Together ITIL and eTOM R11.5
Maturity Level: Level 4 - Forum Approved
Document version: 11.5.1
Release Status: Archived
Details:
This guide book focuses on the overview of how the two frameworks - ITIL and the Business Process Framework (eTOM) can work together. The frameworks are complementary and this document outlines how it is feasible and practical to deliver ITIL "good p...
Standard(s): Business Process Framework (eTOM)
GB921Z Use Cases for Security Management R12.0
Maturity Level: General availability (GA)
Document version: 12.3
Release Status: Production
Details:
The objective of this document is to gather Use Cases identified as significant for Security Management within enterprises. User stories for 3 threats are defined: Denial of Service Attacks, Penetration Attacks, and Application Misuse.
Standard(s): Business Process Framework (eTOM)
GB921H Application note: Domain Orchestration Use Cases v20.0.1
Maturity Level: General availability (GA)
Document version: 20.0
Release Status: Production
Details:
This Application Note aims to assist eTOM practitioners better understand and use the Domain Orchestration process, located within the Common domain. It does so by illustrating two Use Cases: Agile Network Planning and Expansion Marketing and N...
Standard(s): Business Process Framework (eTOM)
