Category Archive
Below you'll find a list of all items that have been categorized as “Member Whitepapers”
Member Whitepapers
To submit a white paper for consideration please click here
Platformization: Enabling Telcos to Enhance Revenue Across the Value Chain
Helping telcos leverage digital forces such as Big Data and robotics. Platformization leverages open source technologies, cloud, and agile development models to deliver lean, highly configurable, ready-to-use end-to-end solutions. This helps...
Loyalty programme management: Loyalty programmes as a customer centricity aid
This document provides a Globetom opinion regarding the use of Loyalty Programmes and Loyalty Programme technology platforms to achieve the objective of becoming a customer-centric organisation. Loyalty Programmes have become a commodity to the exte...
OSS of the Future
This whitepaper reviews the substantial progress made on the vision of OSS/BSS to date, and invites TM Forum members to get involved in the work. It delves into the following aspects: The service provider of the future - flexible and agile Ret...
Protecting personal data across complex ecosystems
This whitepaper looks at a proposed approach to managing privacy concerns in complex digital ecosystems, providing practical details of how the approach would work in a complex ecosystem with critical privacy challenges.Using an example from TM Foru...
Creating a Digital Maturity Model & Metrics
A handful of companies have achieved astounding success by becoming digital, but most are finding the transition daunting and difficult. Hardly surprising as the transformation demands integrated change across all aspects of an organization, from inc...
What is the business case for omni-channel CRM in telecoms?
While telecoms operators have been quick to provide these numerous multi-channel touch points for their customers, few have managed to implement a solution that offers them a ‘Single Customer View’, and provides their customers with a truly ‘om...
Focusing on Customer Journey Design: Guiding Communications Service Providers on Customer-Centric Operations
Customer experience is a top priority for communications service providers today. By enhancing customer satisfaction, organizations can differentiate themselves from competition, both existing players and new-age service providers. This paper offe...
Revenue Assurance Survey Report 2016
The purpose of this report is to share and discuss insights and trends in revenue assurance (RA) and to provide telecom operators and their RA functions with business value improvement paths. This survey report covers 40 (anonymous) questions ba...
The future of BSS: Clear minds or clouded thinking?
Based on a global survey conducted by Telecoms.com Intelligence, AsiaInfo carried out an analysis of operator views on the future of business support systems (BSS). They wanted to know whether telecom operators were ready to deploy cloud-based BSS an...
Transforming BSS/ OSS systems to Microservices Architecture
Present day telecommunication service providers are under immense pressure to constantly reinvent themselves to adapt their product and service lines to satisfy the modern-day customers, be it residential or large enterprise-scale organizations. Toda...
Product rationalization in the telecom industry: A framework-driven approach
Gaining market share and staying profitable for an enterprise is like running a marathon where one needs to plan, focus, and execute session by session in order to win the race at the end of the day. However, in this era of hyper-competition and satu...
Holistic customer experience management transformation
In today’s hyper competitive telecom marketplace the topic of Customer Experience Management (CEM) is gaining prominence every day. The customary brand loyalty associated with the traditional way of doing business had to give way to disruptive fo...
