• Business Metrics Poster Frameworx 16.5

    Frameworx release: 16.5

    Details:

    As service providers transition into digital service providers, the use of common metrics across the industry has become vitally important. The TM Forum metrics team, led by IBM, has published this latest Frameworx-aligned poster which speeds CSP met...

    Standard(s): Best Practices

  • Poster da Estrutura de Metricas versão 16.5

    Frameworx release: 16.5

    Details:

    Faça o download da versão em Português do poster ilustrando a Estrutura de Métricas versão 16.5. Clique no botão “Download PDF” à direita. Somente para Membros.

    Standard(s): Best Practices

  • GB988 TM Forum Metrics Definitions R16.0.1

    Frameworx release: 16

    Details:

    This document provides details of the Metrics names, definitions, identification and calculation for use in various business types and business functions. It contains definitions of 2100+ metrics that have been defined in TM Forum and provides them w...

    Standard(s): Best Practices

  • Business Metrics Poster Frameworx 15.5

    Frameworx release: 15.5

    Details:

    Business Metrics Poster Frameworx 15.5

    Standard(s): Best Practices

  • GB988 TM Forum Metrics Definitions R15.0.1

    Frameworx release: 15.5

    Details:

    This document provides details of the Metrics names, definitions, identification and calculation for use in various business types and business functions. It contains definitions of almost 1000 metrics that have been defined in TM Forum and provides ...

    Standard(s): Best Practices

  • GB988 TM Forum Metrics Definitions R15.5.1

    Frameworx release: 15.5

    Details:

    This document provides details of the Metrics names, definitions, identification and calculation for use in various business types and business functions. It contains definitions of 1700 metrics that have been defined in TM Forum and provides them wi...

    Standard(s): Best Practices

  • Business Metrics Poster Frameworx 15

    Frameworx release: 15

    Details:

    Business Metrics Poster Frameworx 15

    Standard(s): Best Practices

  • GB962 Customer Experience Management Solution Suite R14.5.1

    Assets include:

    GB962A Lifecycle Metrics R14.5.1

    GB962B Maturity Model R13.5.0

    GB962C Lifecycle Model R13.5.0

    More

    Frameworx release: 14.5

    Details:

    The Customer Experience Management Solution Suite consists of five components: Guidebook, Metrics, Maturity Model, Lifecycle Model, and Implementation Use Case, which is a new addition in this version. In the CEM Solution Suite R14.5.1, we have made...

    Standard(s): Best Practices

  • GB962A Lifecycle Metrics R14.5.1

    Frameworx release: 14.5

    Details:

    Over 450 metrics for measuring customer experience that extend across the entire customer lifecycle.

    Standard(s): Best Practices

  • Business Metrics Poster Frameworx 14.5

    Frameworx release: 14.5

    Details:

    Business Metrics Poster Frameworx 14.5

    Standard(s): Best Practices

  • GB938, Video Over IP Application Note, Release 2.0

    Frameworx release: 14.5

    Details:

    Two major Video over IP services are discussed in this document: Broadcast Television and Content on Demand; and Video-telephony/conferencing services. The IP broadcast video market has extremely high expectations regarding video service quality and...

    Standard(s): Best Practices

  • GB934 VoIP Application Note Release 3 Version 1.1

    Frameworx release: 14.5

    Details:

    Voice over IP (VoIP) services are widely seen as offering the potential of reduced operating costs for the Service Provider and increased flexibility and reduced service cost for the Customer/End user. However, VoIP service performance is sensitive t...

    Standard(s): Best Practices